Question 1

What size is a Schengen visa photo?

Accepted Answer

A Schengen visa photo must be 35x45mm (3.5x4.5cm). This is the standard size used across all 27 Schengen Area countries. EuPass automatically generates photos in this exact size at 600 DPI.

Question 2

What are the background requirements?

Accepted Answer

Most countries require a plain white or light gray background. EuPass automatically removes any background and replaces it with the correct color for your selected country.

Question 3

How does the AI processing work?

Accepted Answer

Our AI detects your face, removes the background, crops to exact ICAO biometric standards (face at 70-80% of frame), adjusts brightness and contrast, and validates compliance — all in under 5 seconds.

Question 4

Will my photo be accepted by the embassy/consulate?

Accepted Answer

Yes. EuPass generates photos that meet ICAO 9303 international standards used by all embassies and consulates worldwide. We run 12+ compliance checks on every photo.

Question 5

Can I use a selfie?

Accepted Answer

Yes! You can upload any photo — selfie, portrait, or casual photo. Our AI will transform it into a compliant biometric photo. For best results, use our built-in camera feature with the face guide.

Question 6

How do I print the photo?

Accepted Answer

Download the print-ready 4x6 inch sheet and print it at 100% scale (no scaling) on glossy photo paper. You can print at home or at any pharmacy or print shop.

Question 7

Is EuPass really free?

Accepted Answer

Yes, EuPass is 100% free. There are no hidden charges, no watermarks on your final photos, and no account required.

Question 8

Is my photo data safe?

Accepted Answer

Yes. All photos are automatically deleted from our servers within 24 hours. We do not store any biometric data. All transfers are encrypted with HTTPS.

Question 9

Which countries are supported?

Accepted Answer

EuPass supports 30 countries including all 27 Schengen Area states, plus the United States, Canada, and United Kingdom.

Question 10

What file formats do you accept?

Accepted Answer

We accept JPEG, PNG, WebP, and HEIC (iPhone) images. HEIC files are automatically converted during processing.

Frequently Asked Questions

Frequently Asked Questions

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